Abstract

• Purpose
  The main purpose of this study was to explore nurse-patient interaction behaviors and patient satisfaction with the interaction in the emergency department.
• Method
  This study used video technology to record complete conversations between the nurse and patient, thus obtaining the interactions naturally occurring in a clinical setting. The participants were 28 nurses and 63 patients in the emergency department at one university hospital located in Seoul. The data was collected from November, 2002 to April, 2003. The video recordings were observed for 4 hours for each case and coded using an adapted version of Roter's Interaction Analysis System (RIAS), which yields frequencies of thirty-six types of interaction behaviors.
• Result
  The information exchange related to therapeutic items including medications, simple orientation, and situational positive talk were characterized in the nurses' interaction behaviors. Giving information about one's own condition, questions about therapeutic regimen, and showing worry were characterized in patient interaction behaviors. The patients' satisfaction with the interaction was 37.75.9 (range 9-45).
• Conclusion
  The emergency nurse-patient interaction behavior was task-related. The results suggest that identification of effective interaction behavior in the Emergency department and an interaction skill training program could increase patient satisfaction.
• Keywords: Nurse-patient relations; Emergency care

Figure & Data

REFERENCES

Citations

Citations to this article as recorded by  

• Effects of a Therapeutic Communication Program Based on King's Goal Attainment Theory for Nurses in a Hematological Oncology Ward: A Non-equivalent Control Group Pretest–Posttest Study
  HyunJung Lee, Bom-Mi Park, Heeju Kim, Jihye Kim, HyunJung Kim
  Korean Journal of Adult Nursing.2025; 37(4): 412.     CrossRef
• Effects of Facilitative Nurse-Patient Interaction using an Informational Leaflet on Emergency Care
  Hyojin Kim, Hee-Young Kang
  Journal of Korean Academy of Fundamentals of Nursing.2019; 26(2): 127.     CrossRef
• Nurse-Patient Interaction Patterns and Patient Satisfaction in the Emergency Department
  Eun Jung Kim
  Journal of Korean Academy of Nursing.2010; 40(1): 99.     CrossRef